Refund Policy

1) Reimbursement for physical products purchased from PTCGAME is possible in the following cases:

• If the product you received does not match the description in PTCGAME.COM

• Damaged or defective

• The delivery of a fully functional product is greatly delayed

• You have decided to return the product within 14 days of delivery (you do not need to provide a reason)

2) The services rendered in electronic environment or the intangible goods and digital content products (games, CD key, pre-paid gift cards etc.) delivered to the consumer instantly cannot be canceled and returned. All users shopping on our site are considered to have accepted this requirement since they are shopping within the scope of digital content.

For more information, please read the Terms and Conditions with full and binding information. If you have any further questions, you can contact our Live Support Team or email us at [email protected]

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